Terms of sale

1. Seller

The SM Market online shop is operated by Black Bean Advertising Agency OÜ, registry code 17136809, Pirni 7/2, Tallinn, Eesti, email herman@mustuba.ee. These terms apply to purchases made in the shop by consumers and businesses. Business customers are not entitled to the 14-day right of withdrawal.

2. Prices and products

Prices are in euros and include VAT. Delivery costs are shown in the bag and at checkout before you place the order. Product images may differ slightly from the actual product in colour or accessories; specifications are as provided by the manufacturer.

3. Placing an order

An order is placed when you confirm it at checkout and pay or choose payment by invoice. We send an order confirmation by email. If a product turns out to be unavailable after the order, we contact you without delay and offer a replacement, a new delivery time or a full refund.

4. Payment

• ESTO Pay – payment in your online bank.
• ESTO 3 – three equal payments without additional fees.
• Hire purchase – provided by ESTO AS; the credit agreement is concluded between you and ESTO, which decides on granting the credit.
• Bank transfer by invoice – the order is processed once the payment has reached our account.

5. Delivery

We deliver within Estonia. In-stock products are usually handed to the courier within 1–2 working days and delivered within 2–4 working days. Products marked as available to order are delivered within 1–3 weeks; we confirm the time by email. Large items (exercise machines, bikes) are delivered by courier to the door of the building; carrying inside and assembly are not included unless agreed separately. Please inspect the package on delivery and note visible transport damage on the courier's document.

6. Right of withdrawal (14 days)

A consumer may withdraw from the contract within 14 days of receiving the goods without giving a reason. Send us a clear statement by email. Return the goods within 14 days of the notice, complete and in their original condition as far as possible. You may examine the product as you would in a store; you are liable for any decrease in value caused by use beyond that. The direct cost of returning the goods is borne by the buyer; for large items we can arrange the return transport at cost. We refund all payments received, including the cheapest standard delivery cost, within 14 days of receiving the withdrawal notice, but we may withhold the refund until we have received the goods back. The refund is made to the same payment method or bank account.

7. Warranty and claims

You may submit a claim for a defect that existed when the goods were delivered within 2 years of delivery. Please notify us within 2 months of discovering the defect. Many products also carry an additional manufacturer's warranty, whose terms are stated in the product documentation. The warranty does not cover normal wear, damage from improper use, assembly or maintenance, or accidents.

8. Disputes

We aim to resolve disagreements by negotiation. If this is not possible, a consumer may turn to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (www.ttja.ee) or to a court. These terms are governed by Estonian law.